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Frequently Asked Questions

Buying TheraBreath

Teeth Whitening

Guarantee and Returns

International Orders

Oral Health Information

Policy

Product Information

Shipping and Delivery

Buying TheraBreath

Why are TheraBreath products more expensive than ordinary mouthwash and toothpaste?

As with all things, you really do get what you pay for. TheraBreath products are produced in small, carefully crafted batches in our pharmaceutical grade laboratory. In addition, even though we are not required to, we produce our products to meet or exceed the standards set for prescription grade products. All of our toothpastes and oral rinses are produced and bottled in the USA so we can ensure consistent, high quality and deliver you the freshest, most effective product possible. Finally, our proprietary, stabilized ingredients are derived from specially selected raw materials provided only by carefully monitored 'best in class' vendors.

Because of this fanatical devotion to high quality, our prices can be somewhat higher than ordinary toothpastes and mouthwashes. However, our research has shown that consistent use of TheraBreath Oral Care products will lead to better overall oral health and a long term savings on dentist visits. So while you might spend a little more at the register, you can spend a lot less time in the dentist chair. Which would you prefer?

The best way to save a considerable amount of money on TheraBreath products is to sign up for our email newsletter at www.therabreath.com/ebook.asp. From time-to-time we offer as much as 60% off to our newsletter readers.

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What online payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and PayPal.

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How do I cancel or change an online order once I have placed it?

Call 1-800-97-FRESH to cancel an order. Our offices are open 8am-5pm PST Monday through Friday. Please note however, that an order cannot be canceled once it has shipped.

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Can I use more than one coupon per online order?

No. Only one coupon per order, per customer is allowed.

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How do I use a coupon online?

There is a form on the shopping cart page which is titled "Apply Coupon" . Enter a valid coupon code into this form and click the "apply" button. The coupon will be added to your cart and any discounts or free offers will be applied.

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Does TheraBreath offer sales, specials and discount coupons?

YES! The best way to save money on TheraBreath products is to start receiving our monthly email newsletter. We will send you updates about all of our discounts, specials, and promotions as they become available. Click Here to sign up for our email newsletter AND get a free copy of the Bad Breath Bible.

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Do you ship TheraBreath outside of the United States?

Yes, we ship directly to several countries and TheraBreath products are also available in most countries through our international distributors. Click Here to find an international distributor near you.

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Can I buy TheraBreath products at local retailers?

Yes, TheraBreath products are conveniently available at your neighborhood drug and retail stores. To find the your nearest retailer, click here.

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Teeth Whitening

Where can I learn more about your improved TheraBreath Teeth Whitening formulas?

To learn more about TheraBreath's Teeth Whitening formulas, please visit http://www.therabreath.com/teeth-whitening-faqs.html.

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Guarantee and Returns

What is TheraBreath's return policy?

All products purchased directly from TheraBreath are backed by a 100% money-back guarantee. If you are not satisfied with a TheraBreath product, simply return it for a refund of the purchase price. Products must be returned to TheraBreath along with the original receipt or invoice, your name, address and phone number. Shipping fees are not covered by this guarantee. Click here for complete details.

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How long will it take to receive a refund on a return?

Normally, you will receive a refund within 2-3 weeks from the day we receive your returned product.

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How can I return an online order?

If for any reason you would like to return a product, simply put the unused portion back in the box and mail it to:

Dr. Harold Katz
750 N. Highland Ave.
Los Angeles, CA 90038

Please make sure you include your full name, phone number, order date, and copy of the invoice with your order to receive full credit. Only the purchase price of the products will be refunded, shipping to or from our office will not be refunded.

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What is covered by your 100% Satisfaction Guarantee?

All TheraBreath products are covered by our guarantee. Products must be returned to TheraBreath. Only the purchase price of the products will be refunded, shipping to or from TheraBreath will not be refunded. For more specific questions, please call 1-800-97-FRESH and our customer service representatives will be happy to assist you.

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International Orders

Are there other costs associated with an international order? Will I be charged additional tariffs or duties?

Depending on your destination country you may incur additional costs. Unfortunately there is no way for TheraBreath to predetermine what those costs may be, if any. TheraBreath is not responsible for any additional tarrifs, taxes or duties that may apply to your order.

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How long does it take for an international order to arrive?

It depends entirely on the distributor and your distance from that distributor. Go to http://www.therabreath.com/loc_distributor.asp to locate a distributor for your specific region. Contact that distributor for specific shipping details.

International orders placed directly with TheraBreath normally take 3 - 6 business days. This does not include any delays due to customs.

PLEASE NOTE: Any international orders placed directly with TheraBreath will be automatically forwarded to the proper distributor if there is a distributor in place for that region.

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Does your satisfaction guarantee apply to international orders?

It depends entirely on the distributor. Go to http://www.therabreath.com/loc_distributor.asp to locate a distributor for your specific region. Contact that distributor for details on their specific guarantee policy.

International orders placed directly with TheraBreath ARE covered by our 30 Day, 100% Satifaction Guarantee.

PLEASE NOTE: Any international orders placed directly with TheraBreath will be automatically forwarded to the proper distributor if there is a distributor in place for that region.

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How do I place an international order?

TheraBreath handles most international orders through international distributors. Go to http://www.therabreath.com/loc_distributor.asp to locate a distributor for your specific region.

If there IS a distributor in place for your region, please order directly from that distributor. PLEASE NOTE that distributor prices may differ from prices listed on our website.

If there IS NOT a distributor in place for your region, there are 3 ways you can place your international order directly with TheraBreath:

1. Shop online at www.therabreath.com
2. Call 1-800-97-FRESH Ext. 8512
3. Email orders@drkatz.com.

PLEASE NOTE: Any international orders placed directly through TheraBreath will be automatically forwarded to the proper distributor if there is a distributor in place for that region.

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Are international orders eligible for discounts and free shipping offers?

International orders placed with international distributors are not eligible for any discounts or specials being offered at TheraBreath.

International orders placed directly with TheraBreath are eligible for most discounts and specials with the exception of free shipping.

PLEASE NOTE: Any international orders placed directly with TheraBreath will be automatically forwarded to the proper distributor if there is a distributor in place for that region.

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Oral Health Information

I can smell the bad breath coming from my nose when I exhale. What can I do about this? Am I imaging things?

You are not imagining anything. There are odors that can be detected in some cases as they emanate from the nostrils. This type of odor is due to mucus in the nasal passage and its reaction to bacteria in the nostrils (not in the sinus). It may also be a by-product of the reaction between mucus, post nasal drip, or allergies in the area beyond the sinus (in the naso-pharyngeal area and the throat/tonsil area). The solution is quite simple - TheraBreath Nasal Sinus Drops are the only oxygenating/zinc formula to attack this type of problem.

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My boyfriend sometimes has bad breath. Is it possible for him to give it to me when we kiss?

Simply put, you can't give bad breath to someone else. The bacteria that create this problem are actually good bacteria and are part of the normal oral flora (the mix of bacteria that you need to function properly). It's possible that the bacteria in your boyfriend's mouth (tongue, throat, tonsils) are reacting to his dry mouth, which could have been created by smoking, medication, or alcohol (in beer and wine). Tell him about TheraBreath and both of you will soon be able to kiss with confidence.

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I scrape my tongue all day, but yet I still have bad breath. My dentist gave me this huge tongue scraper and told me to use it daily because it might scrape off the bacteria. I gag just by looking at it. Is there any truth to this or is it just one of those fads?

Now, that's a good question! In my opinion (and based on helping tens of thousands of people who have suffered with bad breath) tongue scraping by itself is NOT the answer. In fact, I have seen dozens of cases in my clinics where people have just scraped too hard and for too long, resulting in damage..painful tongue, dry tongue and burning tongue!

We prefer to use the tongue cleaner as an application device with a very gentle cleansing motion on the tongue from the back to the front. This helps to apply the TheraBreath Toothpaste below the tongue's surface to where the bacteria actually live. The bacteria can not live ON the tongue surface - remember they are anaerobes and by definition, can't survive on the surface.

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Once in a while I get these small white round dots that appear on my tonsils and sometimes I even cough them up. They have an extremely strong odor. What are they and is this related to my breath and taste disorder?

Those little round globules are known as Tonsiloliths and they are most definitely related to Halitosis and sour taste. They are created by sulfur gases produced by these bacteria (which are located across from the tonsils in the throat area). The sulfur gas mixes with the mucus and thick saliva in the back of your throat and after a period of time, condense into these concentrated, odorous globs. They are only present when one has tonsils, but not in all cases.

I have had many patients who have actually had their tonsils removed due to misinformation from physicians about this problem. Of course, these patients still had bad breath after having the tonsillectomy, because BAD BREATH DOES NOT START IN THE TONSILS (only on the back of the tongue)! Bad breath can branch off into the tonsils secondarily.

Important: To reduce Halitosis (if you have Tonsiloliths) here's what my patients tell me they have done to solve this problem:

Swallow 1-2 capfuls of the solution created with the AktivOxigen tablets before bedtime. They say that it feels as if the odor and lousy taste are neutralized as the Rinse solution passes the tonsil area. To read more, go to http://www.therabreath.com/art_tonsilstones.asp

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Whenever I have post nasal drip, my breath gets worse. Does this mean bad breath comes from the sinuses?

No. Bad breath gets worse when you have post nasal drip because the anaerobic, sulfur-producing bacteria that cause bad breath live and breed on the back of the tongue and in the throat. They feed on the excess mucous in your throat and break it down into sulfide molecules which cause bad breath and bitter, sour tastes.

The correct way to fight bad breath due to post nasal drip is to use a combination of our TheraBreath Nasal Sinus Drops and AktivOxigen Serum which use oxygenation to kill the anaerobic bacteria that cause bad breath in the sinuses and throat.

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Why doesn't my dentist or physician know about this treatment?

The information is out there in many microbiology and dental journals. If your health care professional is interested in treating you, I'm sure they would have taken the time to look for this research.

In fact, I will soon be entering the 18th year of performing this treatment. Just recently, The American Dental Association finally agreed with what I have been saying all this time..."Bad breath originates on the back of the tongue and in the throat." This differs from the misinformation that they initially put out back in 1995 when the Sacramento Bee wrote about my clinical treatment. They attempted to "disqualify" my patient successes and instead urged the public to use ADA approved products which contain high levels of Alcohol, SOAP (Sodium Lauryl Sulfate) and Saccharin. The ADA Seal of Approval is no assurance that an oral product will assist your bad breath problem. In fact, the ADA has ignored the entire problem of Halitosis and has classified it as "cosmetic". This is a very sad state of affairs from an organization that was intended to help the public.

One last story on this topic. In early 1997 I appeared on TV in Detroit, where I received nearly 700 phone calls about The TheraBreath System. One of the callers was a dentist in a Detroit suburb, whose young daughter had a bad breath problem. The dentist tried the TheraBreath products on the young girl and called the next day to tell me that it worked like a miracle. When I asked the dentist if she were interested in providing TheraBreath to her own patients, she told me that she couldn't because my products did not have an ADA Seal of Approval, even though she uses the products for her daughter! The reason: She was afraid of pressure from the ADA (of which she was a member) if she were to provide non-ADA seal products to her patients!

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Why use Fluoride versus non-Fluoride toothpastes?

Fluoride helps strengthen the natural ability of your teeth to repair against tooth decay. Fluoride also slows down the formation of acids that cause tooth decay. However the decision to use fluoride is a personal one, and that's why we offer both versions.

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What is the difference between Thrush and a coated tongue?

Thrush is an overgrowth of the specific bacteria "Candida" and can appear as a coated tongue. However, Thrush can appear anywhere within the oral cavity and is associated with underlying medical problems such as diabetes or HIV disease as well as use of certain medications including broad-spectrum antibiotics and topical or systemic corticosteroids. See your doctor for a proper diagnosis.

A simple coated tongue is a common condition and is an overgrowth of the normal fibers of the tongue which trap bacteria and debris which can cause bad breath.

To read more, go to http://www.therabreath.com/art_whitetongue.asp

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What are tonsil stones (tonsilloliths) and what can I do about them?

Tonsil Stones (tonsilloliths) are yellowish globs caused by an accumulation of anaerobic, sulfur producing bacteria and debris that become lodged in the tonsils. This debris, which can include mucus from post nasal drip, putrifies in the back of your throat and collects in the tonsil crypts (small pockets on the surface of the tonsils). They are a persistent source of bad breath and can sometimes be painful.

Eliminating Tonsil Stones is actually a very simple process. TheraBreath offers two different Tonsil Stones Kits that are guaranteed to quickly and effectively combat the bacteria that cause this embarrassing problem. To read more, go to http://www.therabreath.com/art_tonsilstones.asp

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Policy

How can I unsubscribe from your email list?

To unsubscribe from our email list, you can always go directly to http://www.therabreath.com/emailoptions.asp or you can simply click on the "unsubscribe" link at the bottom of any email you receive from TheraBreath.

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Where can I find your privacy notice?

Go to http://www.therabreath.com/privacy.asp.

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Product Information

Is there any way I can whiten my teeth and get rid of bad breath at the same time? I don't have the time to use dozens of different products several times a day.

Actually, our TheraBrite PLUS Toothpaste is BOTH a whitening toothpaste AND a breath toothpaste. Just use it in conjunction with any of our oxygenating rinses (TheraBreath, AktivOxigen, TheraBreath PLUS and PerioTherapy) - all of our products are designed to work together.

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I don't have bad breath or any taste problems, but I want to use the best toothpaste and mouthwash you have. Which products should I use?

I would recommend the PerioTherapy line of Oral Rinse and Toothpaste. It's similar to the TheraBreath PLUS line, but focuses more on gum health, which is still the number one oral disease in the world - more of a problem than cavities by far! And because chronic gum disease can lead to other health problems, such as heart attacks, strokes, pneumonia, and birth problems for pregnant women, we highly recommend PerioTherapy products. To view the entire line of PerioTherapy, go to: http://www.therabreath.com/family.asp?fam=5

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Which is the strongest of your formulas?

TheraBreath PLUS contains a great combination of anti-microbial agents as well as components that are great for oral health in general. The products in the PLUS line include Oral Rinse, Toothpaste, Spray, PowerDrops and Gum. To review our complete TheraBreath PLUS line, click here.

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How can I order more TheraBreath products after my first purchase, or if I move?

You will find an order form for our products enclosed with your first order. Just fill it out and send it to us (or fax it to us at 323-933-8327) and you should receive your order within 7-10 working days, depending on where you live in the US. We have been shipping these medications all over the world (to 59 countries at last count). And most importantly, any improvements in our treatment, any significant research on these topics, and any information on the enhancement in these products will be sent to you immediately.

We have been fortunate have many of our basic TheraBreath products in thousands of stores across the US (Walgreens, Eckerd, Genovese, selected GNC stores, Meijer stores, Wegmans, Price-Chopper, Kinney Drug, and more). To find the your nearest retailer, click here.

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Do I have to do this treatment for the rest of my life?

The only way to effectively stop these bacteria from producing these Volatile Sulfur Compounds, is to use an Oxyd-8 based product. No other compounds will perform this action. The bacteria reproduce every 10-12 hours and that is why the treatment must be done throughout the day. After several months, there is a residual effect, whereby the medication has a longer lasting feeling. Some patients are then able to get by with performing the procedure only twice daily, however, for the best results, most perform the procedures three times daily.

Many patients use between 2-3 bottles of rinse per month. A large toothpaste lasts about 5-6 weeks. If you stop, the problems will come back again because the bacteria will recognize the difference in the oral environment within a few days. TheraBreath products were designed to become your daily oral hygiene system and now with tooth whitening (TheraBrite) and periodontal treatments (PerioTherapy) as part of our entire system, you'll never need to use other products. By the way, most of our customers spend less than $1 per day to maintain their fresh breath and taste.

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Can I still use my regular toothpaste and mouthwash if I use TheraBreath?

We highly recommend that you don't. Almost all commercial toothpastes contain Sodium Lauryl Sulfate (SOAP), placed in toothpaste in order to create a foaming action, so that you think that something is actually happening. It has no beneficial effects at all. Unfortunately it will also inhibit the potency of the active ingredients in TheraBreath products. That is why those who use Oxyfresh toothpaste should read the ingredients in their toothpaste: It contains Sodium Lauryl Sulfate! This will negate the benefits of the oxidation process.

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Why aren't TheraBreath products ADA approved?

The ADA is a paid endorsement seal on products. Manufacturers that display the seal have simply paid a very large fee to the ADA in order to use the symbol to encourage customer trust. It is not a medical organization, it is simply a professional organization for dentists. TheraBreath products pass all requirements the ADA puts on it its members, but is not a paid sponsor of the ADA and does not currently plan to purchase the seal. To read more, go to http://www.therabreath.com/docs/adaseal.asp

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Are Therabreath products kosher?

Yes. Our products are bottled under Rabbinical Supervision and have earned the KSA seal of approval. You can be assured all manufacturing and bottling is carefully scrutinized and that no animal products are EVER used in any of our formulas.

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Are Therabreath products tested on animals?

TheraBreath has a strict NO ANIMAL TESTING policy and is a 100% Cruelty Free product*. We did taste test our Dr. Katz for Pets formula with our own pets to make sure they loved the taste, but we assure you our furry friends had a great time doing that.

*The only exception is for products that contain fluoride, due to recent government regulations - testing is kept to a minimum.

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Are Therabreath products gluten free?

Yes. All TheraBreath products are completely gluten free.

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What does the TheraBreath ingredient CoQ10 do?

CoQ10 (Coenzyme Q10) is a vitamin-like substance also known as Ubiquinone. It functions as an antioxidant to prevent free-radical damage at the cellular level and is vital for cellular energy production. CoQ10 is found naturally in many foods (sardine, mackerel, spinach, broccoli). Many significant studies have shown CoQ10 to be effective for treating gum disease and improving gum health.

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Where can I find information on the Dr. Katz Ozonator?

Go to http://www.therabreath.com/art_ozonegenerator.asp

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How do I mold TheraBreath Mouth Trays for use with the PerioTherapy and Whitening products?

For Step-By-Step Directions on how to make your Moldable Mouth Trays (for either Periotherapy or Teeth Whitening Use), go to http://www.periotherapy.com/directions_trays.asp

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Why do foods and even water sometimes taste different after using TheraBreath?

Some people may notice that certain foods and even water may taste different after first using TheraBreath products. This is most likely because of a highly acidic oral environment. TheraBreath is pH Neutral, meaning that it neutralizes excess oral acids. This change is what is causing the change in taste perception. The good news is that this is a sign that TheraBreath is working, and the change in taste perception is only temporary. Typically within a week of first use your sense of taste will return to normal as your mouth acclimates to its new, less acidic oral environment.

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What's the difference between TheraBreath Regular and TheraBreath Plus?

TheraBreath Plus is our extra strength version of TheraBreath Regular. It contains a higher percentage of all active ingredients as well as the addition of ZincRx, Tea Tree Oil, and CoQ10.

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How does TheraBreath Aktiv-K12 Probiotics work?

TheraBreath Aktiv-K12 Probiotics works in two steps. First it reduces the number of bad breath causing bacteria living in your mouth. It then recolonizes your mouth with good bacteria known as Streptococcus Salivarius K12 to help prevent regrowth of bad breath causing bacteria. To read more, go to http://www.therabreath.com/probiotics.asp

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Why can't I use water to rinse when using TheraBreath?

TheraBreath Toothpaste and Oral Rinse are designed to work together as a two step process to knock out bad breath producing bacteria and their odors. The TheraBreath Oral Rinse reacts with the Toothpaste in a patented Oxygenating process to thoroughly clean your mouth. Rinsing the Toothpaste out of your mouth prior to introducing the Oral Rinse disrupts this process and makes the regimen far less effective. While it may take a bit to get used to not rinsing with water, we are sure you will be very impressed with the results once you do.

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Where can I learn more about your improved TheraBreath Teeth Whitening formulas?

To learn more and to view answers to frequently asked questions about TheraBreath's Teeth Whitening formulas, please visit our dedicated page at http://www.therabreath.com/teeth-whitening-faqs.html.

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Shipping and Delivery

Where can I get tracking information on my online order?

If you submitted an email address when ordering from TheraBreath, either online, by phone, fax or mail, you will receive an email notification with tracking information when your order ships.

If you did not submit an email address, you can call 1-800-97-FRESH and we will track your order for you.

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How long will it take to receive my online order from the date of purchase?

For UPS Ground
West Coast - 6 to 10 business days
Midwest - 8 to 12 business days
East Coast - 10 to 14 business days

For UPS Second Day and Next Day Orders
Next Day Air and Second Day Air orders placed before 1:00pm PST will be shipped the same business day. Next Day Air and Second Day Air orders placed after 1:00pm PST will be shipped the next business day.

Remember that UPS does not deliver on Saturday, Sunday, or holidays regardless of the shipping method.
PLEASE NOTE: The shipping estimates below apply to packages shipped within the United States only.

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How do I qualify for free ground shipping?

TheraBreath offers free ground shipping on all orders over $99.

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